WE OFFER FREE SHIPPING WITHIN SOUTH AFRICA:
Rustic Roots is an eCommerce shop – we utilise the services of Fastway Couriers or Postnet to deliver our products throughout South Africa.
Delivery lead times
1. Main urban hubs – approximately 2 – 4 working days from date of despatch
2. Regional Areas – approximately 4 – 6 working days from date of despatch
3. Outlying areas takes approximately 6 – 7 working days from date of despatch
4. In City (Greater Durban Area) 1 – 2 days from date of despatch
TRACKING NUMBER: A Waybill Number/Tracking details will be provided after despatch, should you encounter any issues with your delivery please either WhatsApp 0824965965 or e-mail us at firstname.lastname@example.org
We utilise the services of payfast, PayJustNow or you can choose to pay by EFT
If you choose to pay by EFT – an invoice will be generated on checkout giving you our banking details. Please use the Invoice No provided as your payment reference and e-mail proof of payment to email@example.com
Should you choose to pay via EFT your order will only be dispatched if paid in full and the payment reflects in our bank account.
If you choose PayJustNow as your preferred payment method, simply select the PayJustNow option at checkout.
MEASURING YOUR SHOE SIZE
The best way to ensure this is to double-check your sizing. Follow our guide to determine the correct size:
Leather is a natural material which is durable and flexible and by its very nature contains variances and imperfections in both texture, colour and appearance, this serve to enhance your Rustic Roots product and provides a unique and authentic look, giving the Rustic Roots product character. This is not a flaw and therefore is not the basis for a return.
Rustic Roots has made every effort to ensure that the products are fairly described, that the product information is correct and that the colours and products are displayed as accurately as possible.
Due to photographic lighting sources or differences in device screen settings, we are unable to guarantee that the colour you will see on your screen will completely reflect the true colour of the product ordered and delivered.
Shoes cleaned with harsh household cleaning agents such as Handy Andy, Turpentine, Benzine, Nail Polish Remover etc, as they destroy natural leather.
Leather is a natural material which is durable and flexible and will mould to the shape of your foot, giving your feet extra comfort and support. One of the biggest benefits of leather shoes is they are durable and withstand the test of time. Quality leather stays strong against demanding work environments meaning the shoes will last much longer.
To clean your leather shoe’s use a soft damp cloth. (Do not use any detergents) Do not spot clean, rather clean the whole area. Because the material is breathable, leather products aren’t difficult to dry either after they have been cleaned, however please do not leave them in the direct sun to dry, the leather will harden.
Another way to look after your leather shoes is to buy one of our Rustic Roots Leather Food waxes.
To get the best out of any leather shoes, you need to take care of them.
Should your chosen style or shoe size be out of stock, we will communicate with you immediately on receiving you order and payment thereof– please allow for approximately 7 working day for the shoe/s to be manufactured in our factory.
*Please note that the lead time for the actual delivery of your shoes via courier is over and above the manufacturing time*
All our shoes are designed and manufactured in our factory in Durban, South Africa