Leather is a natural material which is durable and flexible and by its very nature contains variances and imperfections in both texture, colour and appearance, this serves to enhance your Rustic Roots product and provides a unique and authentic look, giving the Rustic Roots product character. This is not a flaw and therefore is not the basis for a return.

Rustic Roots has made every effort to ensure that the products are fairly described, and that the product information is correct and that the colours and products are displayed as accurately as possible.

Due to photographic lighting sources or differences in device screen settings, we are unable to guarantee that the colour you will see on your screen will completely reflect the true colour of the product ordered and delivered.

1. No refunds will be accepted 6 months after being invoiced.
2. Should you have selected the incorrect size/colour or style, we will arrange collection and re-delivery of your shoes, however the transport thereof will be for your account. An invoice will be sent to you for payment prior to collection or re-delivery. Please contact Rustic Roots on 0824965965 or email [email protected]. Please note that the shoes need to be returned in their original state and boxed.
3. We will repair any product deemed to be defective through a manufacturing fault. Should the shoes be deemed unrepairable the cost of the shoes will be refunded to you. Shipping will be for Rustic Roots account. Please send photographs of the damaged area of the shoe and include a photo of the under sole of the shoe. Please send the photographs to 0824965965 or email [email protected]
4. All claims must have the original proof of purchase.
5. Exchanges are to be affected within 5 business days of receipt from the courier.
6. Refunds will be processed within 7 business days once received and inspected at the factory. Proof of banking details to be provided.
7. No exchanges or refunds will be processed for worn shoes.
8. All claims must be sent to the factory for approval, feedback will be provided.
9. Please note – no returns/exchanges or refunds will be given on FINAL SALE ITEMS.

NON-CLAIMABLE FAULTS

1. Excessive wear and tear.
2. Uneven outsole wear due to customer’s foot problems.
3. Damage to lining, socking or leather due to customer’s foot deformation e.g.: Bunions, callouses, hammer toes etc.

Shoes cleaned with harsh household cleaning agents such as Handy Andy, Turpentine, Benzine, Nail Polish Remover etc, as they destroy natural leather.