Rustic Roots Shoes (Pty) Ltd (“we”, “us”, “our”) is a South African online shoe retailer. We respect your privacy and are committed to protecting your personal information in line with the Protection of Personal Information Act 4 of 2013 (“POPIA”).
This Privacy Policy explains, in a clear and simple way, how we collect, use, store, and protect your personal information when you shop with us or use our website.
We may collect the following information:
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We collect personal information when you:
Your personal information is used to:
To provide our services, we share limited personal information with trusted third parties, including:
Payment Providers:
Courier Providers:
These service providers only receive the information necessary to perform their services and are required to protect your information in accordance with POPIA.
We process personal information lawfully, fairly, and transparently based on:
We take reasonable technical and organisational measures to protect your personal information, including secure servers, access controls, and encrypted connections. While we do our best, no system is 100% secure.
We keep your personal information only for as long as necessary to fulfil the purposes described in this Policy or as required by law. When no longer needed, your information is securely deleted or anonymised.
You have the right to:
With your consent, we may send you marketing communications via email, SMS, or WhatsApp, including promotions, new product announcements, and special offers.
You may opt out of marketing communications at any time by:
We will never send marketing messages without a lawful basis and will always respect your preferences.
Our website uses cookies to improve your browsing experience and analyse traffic. You can disable cookies in your browser settings, but this may affect website functionality
If a data breach occurs that affects your personal information, we will notify you and the Information Regulator where required by POPIA.
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
For any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
Information Officer (POPIA)
Rustic Roots Shoes (Pty) Ltd
Email: [email protected]
Telephone: 082 496 5965
At checkout, we collect your personal information only to process your order, arrange payment, and deliver your products. Your payment details are handled securely by trusted payment providers, and your information is shared only with necessary service providers such as couriers. By placing an order, you agree to our Privacy Policy.
