Rustic Roots is an eCommerce shop – we utilise the services of courier companies or Postnet to deliver our products locally and Internationally.
Delivery lead times
We ship internationally through a reputable courier company, should you wish to ship Internationally please either WhatsApp 0824965965 or e-mail us on firstname.lastname@example.org for a quote. Delivery takes approximately 3 – 6 working days depending on destination and customs). All rates quoted exclude Customs/Duty taxes.
A Waybill Number/Tracking details will be provided after dispatch, should you encounter any issues with your delivery please either WhatsApp 0824965965 or e-mail us on email@example.com
Your order will only be dispatched if paid in full and the payment reflects in our bank account (including cost of shipping). Please use the order No provided as your reference No.
Should your chosen shoe size be out of stock on our online store you are welcome to place a BACK 0RDER on your selection. Payment can also be made at the time placing your 2/3 weeks from date of order. *Please note that the lead time for the actual delivery of your shoes via courier is over and above this*
Leather is a natural material which is durable and flexible and by its very nature contains variances and imperfections in both texture, colour and appearance, this serve to enhance your Rustic Roots product and provides a unique and authentic look, giving the Rustic Roots product character. This is not a flaw and therefore is not the basis for a return
To clean leather only use a soft damp cloth (NO DETERGENTS)
The best way to ensure this is to double check your sizing. Follow our guide to determine the correct size: